Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with DECODED electronics?
All DECODED hardware products come with a standard 12-month limited warranty that covers manufacturing defects. Extended protection plans are available at checkout for additional peace of mind.
How long does shipping take for premium gadgets?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day shipping for those who need their tech updates immediately.
Do you offer a trade-in program for old devices?
Yes, our DECODED Cycle program allows you to trade in eligible smartphones, tablets, and laptops for store credit toward your next purchase. Each device is professionally refurbished or recycled.
What is your return policy if I am not satisfied?
We offer a 30-day risk-free return policy. Products must be returned in their original packaging with all included accessories and cables to be eligible for a full refund.
Are your products compatible with international voltage?
Most of our chargers and power-related electronics are dual-voltage (110V-240V). However, we recommend checking the specific technical specifications on the product page before purchasing.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our real-time tracking portal where you can monitor your shipment every step of the way.